Frequently Asked Questions

Can I host an Internet Relay Chat (IRC) server?

Unfortunately, we are not allowing IRC servers on our network currently.

Is it possible to host adult-only content on your VPS solutions?

Yes, it is possible but you have to adhere to all the applicable rules and regulations. You will be solely responsible for any complaints and answerable to them. We cannot be held responsible in any manner for adult content.

Is it possible to host game servers?

Yes, it is possible but we do not offer support for game servers.

How long will it take for my account activation process to complete?

Once payment is successfully made and automated fraud checks are completed*, we provision VPSs immediately. The process of deploying your VPS and sending the welcome email might take up to 5 minutes by the system. We will usually need 12-24 hours to deliver dedicated servers.

*If the automated fraud checks of your order get failed, our staff will review the order manually that may delay your order.

Do you offer any uptime guarantee?

Yes, we have a 99.9% network uptime guarantee (SLA backed). However, in a real-world scenario, our average has been more than 99.99% during the last decade.

Do you offer phone support for technical issues?

Unfortunately, technical support is only offered via our ticket system as it helps us serve the clients quickly and more efficiently.

Do you have any refund policy?

Yes, we offer a refund policy. We have a “no questions asked” 10-day money-back policy with our VPS server hosting solutions. It will help you get a full refund within 10 days in case you are not fully satisfied with the quality of our service. Please make sure that purchasing additional IP address will not have any refund at all.

Can you assure me that I will always be offered the best service?

Our team of experts comprises only experienced Red Hat certified professionals, which enables us to provide our clients with seamless and the best service. The minimum requirement to join our team is over 6 years of industry experience.

How I Can Make Your Payment?

Currently we accept all Major Credit/Debit Card, Paypal, Payoneer.

Where are your servers located ?

Our servers located in Dallas and Chicago.

Which control panels do you support ?

We support Cpanel,Plesk and CentOS Web Panel

Do I get root access to my VPS ?

Yes, you get full root level access to your VPS